TERMS AND CONDITIONS

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These Conditions of Sale apply to purchases made on the Italian page of the DILUCA SRL - CAMEO ITALIANO e-store https://www.cameoitaliano.it, subject to the exceptions and changes indicated below.

These Conditions of Sale and the related documentation comply with Part III, Title III, Chapter I of Legislative Decree 206/2005.

Parties and Policy

This website, at the URL “https://www.cameoitaliano.it” (hereinafter, "DILUCA SRL - CAMEO ITALIANO estore") is managed by DILUCA SRL - CAMEO ITALIANO Italia Srl, with registered office in Via M. Schipa, 115 - 80122 Naples. Fiscal code IT03355031216, VAT number IT03355031216 and registration number in the NAPLES Register of Companies REA number: NA - 593130. Fully paid-up share capital of €30,000.00. Company subject to management and coordination by DILUCA SRL - CAMEO ITALIANO, with registered office in Via M. Schipa, 115 - 80122 Naples (hereinafter, "DILUCA SRL - CAMEO ITALIANO").
 
The purchase of products on the DILUCA SRL - CAMEO ITALIANO estore requires the user to accept the privacy policy of the DILUCA SRL - CAMEO ITALIANO estore. Users are requested to consult the privacy policy of DILUCA SRL - CAMEO ITALIANO for information on how to collect and process the personal data of users of the DILUCA SRL - CAMEO ITALIANO estore site by DILUCA SRL - CAMEO ITALIANO Italia and DILUCA SRL - ITALIAN CAMEO.
 
Purchases of products on the DILUCA SRL - CAMEO ITALIANO estore will be governed by the following terms and conditions of sale (hereinafter, the "Conditions of Sale").

  1. Notes on these Conditions of Sale

These Conditions of Sale apply to all orders and all purchases made on the DILUCA SRL - CAMEO ITALIANO estore.

As for purchases on the DILUCA SRL - CAMEO ITALIANO estore, DILUCA SRL - CAMEO ITALIANO Italy will send its communications electronically by email or electronic communication. Using this online channel, users acknowledge that all declarations of intent, offers, communications, disclosures and other notices will be issued or provided electronically, except in cases where the law provides for the same in writing.

These Conditions of Sale may be changed from time to time by DILUCA SRL - CAMEO ITALIANO Italia, in relation to the specification relating to the new effective date of their validity on the DILUCA SRL - CAMEO ITALIANO estore website.
 
Any changes to the Conditions of Sale will apply to orders placed starting from the effective date (included), provided that the Conditions of Sale, as modified, are visible on the site as conditions applicable at that time. Before placing an order for products, users will be given the opportunity to view these Conditions of Sale and will be required to accept them.

  1. Purchase through personal account or in "guest" mode

In order to place an order on the DILUCA SRL - CAMEO ITALIANO estore, the user can create a user account (username and password). The user is required to maintain the confidentiality of his password and limit access to their password and account, and assumes responsibility for every action carried out, and for every purchase made, through their account.

Alternatively, the user can place the order in "guest" mode, without creating - or accessing - an account.

  1. Placing the order

To purchase products on the DILUCA SRL - CAMEO ITALIANO estore, it is necessary to:

  • have accepted these Conditions of Sale and the privacy policy of DILUCA SRL - CAMEO ITALIANO estore.

  • provide your name and address, telephone number, email address, payment details and other requested information.

  • provide a valid delivery address (please note that DILUCA SRL - CAMEO ITALIANO does not deliver to post office boxes or to automatic parcel distribution points. Orders are shipped exclusively via trusted courier.

  • in case of payment by debit/credit card, be the holder or authorized holder of a valid debit /credit card to purchase the products; is

  • in the case of payments made via PayPal, be the holder of a valid PayPal account for the purchase of products.

 
The user can place an order by proceeding to checkout after clicking on the "ADD TO CART" button. The user accepts that his/her order(s) is/are a purchase proposal for the product(s) indicated in the order pursuant to these Conditions of Sale.

Each product order is considered a separate purchase. All orders are then subject to acceptance by DILUCA SRL - CAMEO ITALIANO, which reserves the right to refuse, without having to provide any explanation, any order (including, by way of example but not limited to, orders for which there is suspicion of fraud). The user will be notified in the event that DILUCA SRL - CAMEO ITALIANO decides not to accept the order.

The user will have the possibility to review his/her order(s), to read and accept the Conditions of Sale, to check the total price and the characteristics of the order(s) and the information provided, and to correct any errors of insertion before confirming the order/s.

  1. Order completion and contract

Once the order/s on DILUCA SRL - CAMEO ITALIANO estore has been finalized based on the instructions made available on the site through the procedure for placing online orders, DILUCA SRL - CAMEO ITALIANO will send an email to the email address provided, confirming receipt of the order(s) and indicating the details of the product(s) ordered (hereinafter, the "Order Receipt Confirmation Email").

The aforementioned email does not constitute acceptance of the order(s): it is only a confirmation of receipt of the order(s) by DILUCA SRL - CAMEO ITALIANO.

The contract between the user and DILUCA SRL - CAMEO ITALIANO will be considered concluded only when DILUCA SRL - CAMEO ITALIANO will send the user an email to confirm that the product(s) has/have been sent (hereinafter, "Shipping Confirmation Email").

Please also read the Legal Notes page on the site.

  1. Prices, taxes and duties, shipping and handling charges

The price charged for a product will be the price indicated on the information/ presentation page relating to the individual product at the time of placing the order by the user and will be indicated on the confirmation page that will appear on the user screen after the finalisation of the order and in the Order Receipt Confirmation Email.

Product prices include VAT (or other applicable taxes or duties) and at checkout you will see if there are any shipping and handling charges.

  1. Payment

Payments must be made using one of the methods indicated below, and chosen during the checkout procedure, i.e. by VISA, MasterCard or Paypal.
Credit cards require a debit authorisation at checkout. The types of credit and debit cards accepted are also indicated at the foot of the page on the DILUCA SRL - CAMEO ITALIANO estore website. In the event that DILUCA SRL - CAMEO ITALIANO does not receive the authorization, DILUCA SRL - CAMEO ITALIANO reserves the right to cancel the order placed by the user. The value of the purchase(s) will be charged to the respective card once DILUCA SRL - CAMEO ITALIANO has sent the User the Shipping Confirmation Email.

In the case of payment with Paypal, the value of the purchase/s will be charged at checkout.

  1. Delivery

The shipping times, if not indicated at the time of placing the order by the user, will be shown in the order confirmation.

DILUCA SRL - CAMEO ITALIANO reserves the right to replace the courier in charge of delivering the order.

In the event that the user, without reasonable reason, postpones the delivery, or delays the receipt of the delivery after the notice of DILUCA SRL - CAMEO ITALIANO that he has attempted to deliver the ordered items to the user, or in the event that the 'user has provided an incorrect delivery address that led to the failure of the delivery, the package will be returned to DILUCA SRL - CAMEO ITALIANO and DILUCA SRL - CAMEO ITALIANO will be relieved of the obligation to deliver the items within the established delivery time.

Orders are processed with shipping via express couriers.

DILUCA SRL - CAMEO ITALIANO will not be responsible for the delay or failure to deliver, if the delay or failure to deliver is caused by circumstances beyond its control including, by way of example but not limited to, acts of war or terrorism, strikes, states of national or local emergency, failure of transport infrastructure, interruptions in the supply of electricity or other utilities, earthquakes, other natural disasters, postponements or delays in delivery caused by the recipient.

  1. Product availability

If the product that the user intends to order is no longer available, the user will be technically prevented from placing the order on the DILUCA SRL - CAMEO ITALIANO estore. Furthermore, in a few exceptional and unforeseeable cases, a product indicated on the site as available may be no longer available after placing the order; in this case, the contract between the user and DILUCA SRL - CAMEO ITALIANO will not be concluded and the user will be notified about it; the product, therefore, will not be included in the Shipping Confirmation Email that will be sent to the user. In the event that the payment is made before the confirmation of the unavailability of the Product (eg. via PayPal), DILUCA SRL - CAMEO ITALIANO will refund the sums paid by the user as soon as possible and in any case within thirty days of the communication, by DILUCA SRL - CAMEO ITALIANO of the unavailability of the Product.

  1. Compatibility, product information

The user is requested to check, when ordering, that the products purchased are compatible with the use to which the user intends to assign them. We invite the user to use the DILUCA SRL - CAMEO ITALIANO estore as the ultimate point of reference when verifying compatibility. In case of discrepancy between the contents of DILUCA SRL - CAMEO ITALIANO estore and any other site (or any other source of information), the compatibility of the products as indicated on the DILUCA SRL - CAMEO ITALIANO estore at the time of purchase will prevail. The user is requested to bear in mind that, since these are handmade products and/or due to the reproduction limits of the images of the products on the screen, the exact colour, size and design of the same on the screen may differ from the actual characteristics of the products.

Without prejudice to the above, if the products that the user has received do not correspond to those ordered, or if the delivery is incomplete or if there have been damage in transport, we invite the user, for assistance, to contact without delay the Customer Service Center of DILUCA SRL - CAMEO ITALIANO by email or by telephone within the terms of the law.

  1. Ownership of products

The ownership of the products, and the relative risk, are transferred from DILUCA SRL - CAMEO ITALIANO to the user upon receipt of the products by the latter.

  1. Withdrawal, return and refund

See section: Return policies

Please note that personalised items are an exception to the Right of Withdrawal and therefore cannot be returned according to our Return Policies.

  1. Guarantees and legal rights

The user will be covered by a legal guarantee for items purchased which prove to be defective. In such cases, the user can

  • request the repair or replacement of the product (at its discretion, unless such remedies are excessively burdensome or impossible for DILUCA SRL - CAMEO ITALIANO),

  • if both of the aforementioned primary remedies prove excessively burdensome or impossible for DILUCA SRL - CAMEO ITALIANO, the user may ask to terminate the contract (with refund of the purchase price by DILUCA SRL - CAMEO ITALIANO Italia, after returning of products by the user) or the reduction of the purchase price.


The purchased item is free from significant defects if, at the time of delivery, it presents the agreed quality. To the extent that no specific quality has been agreed between the parties, the purchased item is considered free from significant defects if:

  1. is suitable for the use for which it is intended pursuant to the contract; and/or

  2. it is suitable for the normal use for which it is intended, and its quality is that normally present in articles of the same type, and the buyer can expect this quality given the type of article. The term "quality" includes those characteristics that the buyer can expect based on publicly made statements about the specific characteristics of the purchased item made by the seller, the manufacturer or his representative (by way of example but not limited to: on advertising or identification material), except in the case in which the seller was not aware of the declaration and was not even required to be aware of it, or unless, at the time of stipulation of the contract, the quality has been modified but always turns out to be the same level, or was not relevant to the decision to purchase the item.

 
DILUCA SRL - CAMEO ITALIANO will bear all the expenses necessary to remedy the defect; in particular: the costs labor and materials. DILUCA SRL - CAMEO ITALIANO may refuse to proceed with the type of remedy chosen by the user, if this type of remedy is possible only for a disproportionate expense. In this context, in particular, by way of example but not limited to, the value of the item free from defects, the extent of the defect and the possibility of resorting to alternative remedies without causing substantial damage to the user must be taken into account. In this case, the dispute will be restricted to the alternative remedy; and DILUCA SRL - CAMEO ITALIANO will also have the right to refuse the alternative type of remedy, without prejudice to the requirements set out in point 1 above. If DILUCA SRL - CAMEO ITALIANO provides, in order to remedy the request of a user relating to a defective product, a product free from defects, DILUCA SRL - CAMEO ITALIANO may request the return of the defective product.


The user has the right to contest the defect of the purchased product only if he reports the defect to DILUCA SRL - CAMEO ITALIANO immediately after having detected it, or immediately after it should reasonably have been detected. For this purpose, the reports of defects made within fifteen days of their discovery are considered timely. The legal guarantee, relating to the non-conformity of a purchased product with respect to what is agreed in the contract, expires within two years from purchase, without prejudice to the user's right to request a price reduction or full refund, by way of exception as part of legal actions aimed at obtaining payment of the price of the items purchased.

Users are required to keep the order / invoice confirmation (and transmit it to any recipient of a product as a gift) as original proof of purchase of the product which must be attached in order to activate the legal guarantee. Inserting counterfeit charms or charms from other brands on DILUCA SRL - CAMEO ITALIANO bracelets could damage them. Therefore, DILUCA SRL - CAMEO ITALIANO will not be liable for defects caused by such use and damage to the DILUCA SRL - CAMEO ITALIANO products resulting from such improper use will not be covered by warranty.

  1. Liability

 
These Conditions of Sale establish all the obligations and all responsibilities of DILUCA SRL - CAMEO ITALIANO regarding the purchase and sale of products through the DILUCA SRL - CAMEO ITALIANO estore. In particular, DILUCA SRL - CAMEO ITALIANO does not guarantee that the products are suitable for the purposes / expectations foreseen or requested by the user.
 
Nothing in these Conditions of Sale shall be used to exclude or limit the liability provided by law for DILUCA SRL - CAMEO ITALIANO for death or personal injury intentionally caused by DILUCA SRL - CAMEO ITALIANO due to the fault of the same or its employees, for damages caused intentionally by DILUCA SRL - CAMEO ITALIANO Italia or through gross negligence of the same or of its employees, nor will it limit the essential rights or duties inherent in the nature of the contract, to the extent that the achievement of the purpose of the contract is compromised, or any other liability that by law cannot be excluded or limited.

DILUCA SRL - CAMEO ITALIANO will not be liable for contractual, non-contractual or other liability for financial losses (including, by way of example but not limited to, lost profit, loss of revenues, contracts, business or expected savings), loss of data, loss of goodwill or reputation or loss or damage of any kind, or for complaints by the user and / or third parties, except as expressly provided herein, and except for damages deriving from the responsibility of DILUCA SRL - CAMEO ITALIANO for death or personal injury caused intentionally by DILUCA SRL - CAMEO ITALIANO or through the fault of the same or its employees, for damage caused intentionally by DILUCA SRL - CAMEO ITALIANO or through the fault of the same or its employees, and with the exception of those acts that limit essential rights or duties inherent in the nature of the contract, to the extent that the achievement of the purpose of the contract is compromised.

  1. Severability

 
If one of the provisions of these Conditions of Sale is deemed illegal, null or, for any reason, unenforceable, this provision will be deemed to be severable from these Conditions of Sale and will not affect the validity or applicability of the remaining provisions. The unlawful provision, void or unenforceable for any reason, will be replaced by a valid provision whose ratio or "economic purpose" is as close as possible to the illicit provision, void or which is for any reason unenforceable.
 

  1. Contacts

 
Customer Support Centre of DILUCA SRL - CAMEO ITALIANO Italia will help users with reference to questions or disputes relating to orders placed on the DILUCA SRL - CAMEO ITALIANO estore.

For orders, deliveries and assistance:

Users can contact DILUCA SRL - CAMEO ITALIANO by e-mail to estore@cameoitaliano.it or by telephone at +39 0823 835200 from Monday to Friday in the following time slot: 09: 00-18: 00, except for the holidays indicated below. 

  1. Applicable Law

 
These Conditions of Sale and the purchase of products from DILUCA SRL - CAMEO ITALIANO through DILUCA SRL - CAMEO ITALIANO estore will be governed by, and interpreted on the basis of, Italian law.
In the event of disputes relating to the purchase contract of the products or in any case in relation to the purchase procedure on the DILUCA SRL - CAMEO ITALIANO estore or in relation to these Conditions of Sale, the user will always have the right to appeal to the Court of his place of residence or domicile.
 
Last updated 11/11/2022

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